Candidates are encouraged to use this document to help prepare for the CompTIA A+ Core 1 (220-1101) certification exam. In order to receive the CompTIA A+ certification, you must pass two exams: Core 1 (220-1101) and Core 2 (220-1102). The CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) certification exams will verify the successful candidate has the knowledge and skills required to:
• Install, configure, and maintain computer equipment, mobile devices, and software for end users • Service components based on customer requirements• Understand networking basics and apply basic cybersecurity methods to mitigate threats • Properly and safely diagnose, resolve, and document common hardware and software issues • Apply troubleshooting skills and provide customer support using appropriate communication skills • Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments
This is equivalent to 12 months of hands-on experience working in a help desk support technician, desktop support technician, or field service technician job role. These content examples are meant to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination.