Join our team
Helping people around the globe gain the right skills
to pass the exams and land a new job
Responsibilities:
Empathize with every aspect of the customer experience, putting customersā needs first.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates.
Coach customers to be product experts and train their teams on Examsdigest’s methodologies so they become increasingly self-sufficient.
Identify common customer challenges and actively suggest better solutions.
Partner with Examsdigest’s Sales team to help them be more effective.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Craft customer on-boarding assets, adapt existing customer on-boarding assets and work with product marketing to refine existing and create new on-boarding assets.
Requirements:
2+ years of experience in a customer-facing customer success or account management. Software or education experience is a benefit.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Diplomacy, tact, and poise under pressure when working through customer issues.
Consistent track record of highly-professional customer service in a fast-paced, dynamic environment.
Responsibilities:
Build and ship amazing student experiences.
Take full ownership of projects from design to implementation and release.
Write high-performance code designed to scale.
Tackle tough design and product problems.
Requirements:
Written and spoken fluency in English.
2+ years of software engineering experience with a track record of shipping performant software.
Understanding of REST API development and API design best practices.
Strong knowledge of HTML, CSS, and Javascript or ReactJS.
Experience with relational databases.
Intellectually curious, passionate, and inventive.
Responsibilities:
Build and lead the strategy, prioritization, and execution of global payment initiatives.
Define, monitor and measure product metrics and KPIs, incorporate learnings into product definition and development process.
Build an in-depth understanding of our B2B and B2C customers, systems, financial controls, and global regulatory environment.
Influence executives and team members alike, with your unique approaches to problem-solving and direct the course of our technical solutions.
Requirements:
2+ years of building and shipping products that customers love.
BA / BS required, ideally in a technical field.
Comfortable managing remote Engineering teams.
Excellent verbal and written communication skills, with the capability to present to upper management.
You have great attention to detail but base your strategy on the big picture objectives.
Knowledge of agile development methodologies and tools.
